Hi Matt,

I believe you've already been in contact with the support team, but I'll post the details here for reference:

The system currently obeys the simplex/duplex setting that you enter on the order.
We do not want to make the decision for the customer on paging as this introduces
a risk of us making the wrong decision, for example merge fields taking a 1 page
letter onto a second page and therefore should be duplex.

Our production runs simplex and duplex as separate streams so it is important that
the information is on the order.

We will consider your suggestion for future developments and functionality on the
system and discuss with the team.


Cheers.
Will